Plain-English privacy

Your data. The short version.

No trackers. No advertising cookies. No mailing list. We use the contact details you give us solely to talk to you about your project. That's the whole policy in one paragraph — the rest of this page is the long-form version for anyone who wants the detail.

We don't track you

No Google Analytics, no Facebook Pixel, no advertising cookies, no behavioural profiling. The site is plain HTML.

We use what you send

Name, phone, email and project notes — to reply, quote and (if engaged) deliver the work. Nothing else.

We never sell or share

Your details don't go to marketers, data brokers, or anyone else. Ever. You won't get newsletters from us either.

Who's responsible

Proper Property Planning — a UK-based chartered construction project management and surveying practice based in London and Suffolk. For anything privacy-related, email info@properpropertyplanning.com or call 07871 324440.

What we collect — and only when you give it to us

If you contact us via the website form, by email, or by phone, we'll have:

  • Your name, phone number and email address.
  • Whatever you tell us about your project, property, drawings or deadlines.
  • Any follow-up correspondence needed to deliver the work.

That's the lot. We don't load tracking pixels, third-party analytics, advertising cookies, or behavioural profilers on the site. The only cookie this site sets is the technical session cookie nginx uses to serve pages — and even that's not used to track you.

What we use it for

  • Replying to your enquiry.
  • Quoting for, and (if instructed) delivering the work you've asked us about.
  • Keeping the ordinary records HMRC and our insurers require us to keep.

We don't use it for marketing, profiling, automated decision-making, or any of the things people get understandably nervous about. We don't share it with third parties for those purposes either.

Who else sees it

For most enquiries — only Paul and Colin. Where the work involves a third party (e.g. a contractor we tender to on your behalf, or HMRC/our insurer), we share only what's strictly necessary, and we tell you who and why.

How long we keep it

  • Enquiries that don't go anywhere: two years, then deleted.
  • Project and contractual records: six years from project completion (HMRC + professional indemnity insurance requirement).

Your rights

Under UK GDPR you can ask us to:

  • Show you what personal data we hold about you.
  • Correct anything that's wrong.
  • Delete your data (where we're not legally required to keep it).
  • Restrict how we use it, or object to a particular use.

Email info@properpropertyplanning.com with the words "privacy request" in the subject. We'll get back within seven working days and complete the request within 30 days.

If you're not happy with how we've handled it, you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies, in detail

This site does not use advertising, tracking, fingerprinting or analytics cookies. There are no banners begging you to consent because there's nothing to consent to. The only data the server logs is standard nginx access logs (IP, browser, page requested) — the bare minimum needed to operate a website and detect abuse, retained for 30 days then rotated.

If this changes

If we ever materially change how we handle your data, we'll update this page and bump the date below. We won't quietly turn on a tracker.

Last updated: 5 May 2026.